Why Enterprises Choose Mint AMC
One accountable IT maintenance partner for endpoints, networks, servers, data centre infrastructure, and 24/7 NOC monitoring — backed by CONZEX GLOBAL PRIVATE LIMITED.
Core Operational Differentiators
Engineered for CIOs, IT Directors, and Infrastructure Heads who require contractually guaranteed uptime.
Single Master Agreement across heterogeneous hardware classes and PAN-India office locations
Centralised 24/7 NOC telemetry and helpdesk combined with regional field engineering dispatch
Transparent Maintenance & Support model (Non-Comprehensive AMC) with zero hidden markups
DPIIT-recognised corporate governance under CONZEX GLOBAL PRIVATE LIMITED (CIN: U72900DL2021PTC384501)
Contractual Response & Escalation Framework
Time-bound acknowledgement, onsite engineer dispatch, and preventive governance backed by our 24/7 helpdesk and NOC.
| Service Tier | Remote & On-Site Response Target | Governance & Escalation Scope |
|---|---|---|
| Essential AMC | 8×5 Remote (<1 hr) · NBD Onsite Dispatch | Quarterly PM + L1/L2 troubleshooting & OEM warranty coordination |
| Professional AMC | 12×6 Remote (<30 min) · 4-Hr Metro Onsite | Quarterly PM + L1–L3 engineering & monthly SLA compliance reports |
| Enterprise & 24/7 NOC | 24×7 NOC (<15 min P1) · Priority Onsite | Continuous SNMP/ICMP monitoring, custom PM cadence & executive QBRs |
Scheduled Preventive Maintenance (PM) Lifecycle
We avoid emergency hardware crashes through rigorous quarterly diagnostic and physical audits.
Asset Barcoding
Serial number tracking, hardware revision verification, and critical spare staging identification.
Thermal Inspection
Deep dust extraction, fan motor lubrication, power supply rail load checking, and heatsink inspection.
Firmware Hygiene
BIOS/UEFI microcode patches, RAID parity scans, and critical OEM firmware vulnerability remediation.
Audit Certification
Sign-off documentation with MTBF projections, environmental observations, and compliance certificates.
PAN-India Engineering Dispatch Network
Support presence designed for enterprises operating multi-city branch networks, warehousing, and corporate headquarters.
4,000+
PIN Codes Covered
Tier 1, Tier 2, and Tier 3 industrial regions across India.
24/7/365
Active NOC Telemetry
Continuous network ping, threshold alarms, and ticket triage.
100%
OEM Genuine Spares
Localized inventory staging to meet contractual MTTR.
Schedule an Infrastructure Review
Consult with our solutions architects to benchmark your current SLA performance and reduce maintenance overhead.