Privacy Policy
How Mint AMC (a division of CONZEX GLOBAL PRIVATE LIMITED) collects, processes, and safeguards business contact and infrastructure service data.
1. Scope and Corporate Entity
This Privacy Policy applies to Mint AMC (https://mintamc.com), an enterprise IT Annual Maintenance Contract division operated by CONZEX GLOBAL PRIVATE LIMITED (CIN: U72900DL2021PTC384501), located at B404 Atulya Nirman, Punawale, Pune (MH), INDIA 411033. It explains how we handle business contact information and technical service records collected through our website, proposal workflows, and support desks.
2. Information We Collect
• Business Contact Details: Name, company name, designation, business email address, and telephone number submitted via our Request a Proposal wizard, contact forms, or email correspondence. • Infrastructure Scope Parameters: Approximate device counts, hardware categories, office cities/states, and SLA preferences provided for preparing commercial AMC proposals. • Service Delivery Records: Hardware serial numbers, asset configuration baselines, preventive maintenance checklists, helpdesk ticket logs, and NOC monitoring alerts collected during active AMC execution.
3. How We Use Information
We process collected information strictly for legitimate business and contractual purposes: • Evaluating your infrastructure requirements and preparing tailored IT AMC proposals. • Delivering contracted preventive maintenance, remote helpdesk troubleshooting, on-site field engineering, and optional 24/7 NOC monitoring. • Coordinating authorised manufacturer (OEM) warranty claims when requested by the client. • Complying with applicable Indian statutory, tax, and regulatory obligations. We do not sell, rent, or trade customer contact lists or infrastructure records to third-party marketers.
4. Data Sharing and Confidentiality
Access to client infrastructure records is restricted to authorised Mint AMC / CONZEX GLOBAL personnel and vetted field engineering partners bound by confidentiality obligations. Asset serial numbers and fault diagnostic logs are shared with Original Equipment Manufacturers (OEMs) only when necessary to log or coordinate warranty support on your behalf.
5. Data Retention and Security Practices
Commercial proposal inquiries are retained for business follow-up and audit records. Active AMC service logs and preventive maintenance sign-offs are retained for the duration of the contract term plus applicable statutory retention periods under Indian law. We implement administrative and technical access controls, encrypted transport (HTTPS/TLS), and role-based authorisation to protect business records.
6. Your Rights and Contact Information
Business contacts and clients may request updates, corrections, or deletion of their contact information, or raise privacy enquiries by contacting us at [email protected] or [email protected] (Attention: CONZEX GLOBAL PRIVATE LIMITED, B404 Atulya Nirman, Punawale, Pune (MH), INDIA 411033).
Hardware Telemetry & Access Controls
How our remote NOC diagnostic tools and onsite engineering teams protect sensitive infrastructure configurations.
Zero Data Exfiltration
NOC diagnostics record hardware metrics only (fan RPM, CPU temperature, disk SMART data). We never inspect or store proprietary business data.
DPDP Act Compliance
Operating strictly under India’s Digital Personal Data Protection Act 2023 with defined retention schedules and consent governance.
Encrypted Storage
All ticketing logs, serial inventories, and maintenance reports are stored in ISO 27001-certified Tier IV data facilities in India.
Data Privacy & Legal Desk
For statutory audit queries, confidentiality undertakings, or data access requests, contact our designated privacy officer.