Terms of Service
Terms governing the use of the Mint AMC website, proposal requests, and Annual Maintenance Contract service delivery.
1. Governing Relationship & Master AMC Precedence
Mint AMC is a division of CONZEX GLOBAL PRIVATE LIMITED (CIN: U72900DL2021PTC384501), with its business address at B404 Atulya Nirman, Punawale, Pune (MH), INDIA 411033. The content on this website is provided for informational and commercial enquiry purposes. Formal service obligations, covered asset serial lists, response SLAs, billing schedules, and commercial terms are governed exclusively by a mutually executed Master Annual Maintenance Contract (AMC) Agreement or Statement of Work (SOW) signed between your organisation and CONZEX GLOBAL PRIVATE LIMITED.
2. Scope of Supported AMC Services & Exclusions
Unless explicitly stated otherwise in a signed SOW, Mint AMC provides Maintenance, Preventive Care, Troubleshooting, NOC Monitoring, and Field Engineering Support (Non-Comprehensive AMC). Our services cover technical labor, scheduled preventive maintenance visits, remote helpdesk support, on-site diagnostics, configuration assistance, and OEM warranty coordination. Physical hardware replacement, spare parts costs, component replacement guarantees, consumables (such as toner, ink, drums, and batteries), and third-party software licenses are excluded from standard AMC fees and are billed separately upon client approval or processed under the client’s active OEM warranty.
3. Proposals and Commercial Quotations
Submission of a request through the Request a Proposal wizard or contact form does not constitute a binding service contract. Formal commercial proposals issued by Mint AMC remain valid for the period stated on the quotation document (typically 30 days) and are subject to site baseline verification during onboarding.
4. Customer Responsibilities
Clients engaging Mint AMC agree to: • Provide accurate asset inventory information and safe, timely access to premises for scheduled preventive maintenance and onsite engineering visits. • Maintain valid software/OS licenses and independent data backups for all covered systems. • Ensure proper electrical earthing, UPS protection, and environmental operating conditions for covered server and network equipment.
5. Intellectual Property
All text, layout designs, trademarks, brand marks, and documentation on this website (including Mint AMC, CONZEX GLOBAL, xHosting, xData Center, Defendx, and UiDRAC) are the property of CONZEX GLOBAL PRIVATE LIMITED or their respective owners. Unauthorised reproduction is prohibited.
6. Limitation of Liability & Governing Law
To the maximum extent permitted by applicable law, CONZEX GLOBAL PRIVATE LIMITED / Mint AMC shall not be liable for indirect, incidental, special, or consequential damages, or loss of data or revenue arising from website use or service delays. Any disputes arising in connection with these Terms shall be governed by the laws of India and subject to the jurisdiction of the competent courts in Pune (Maharashtra), India.
Service Scope & Maintenance Boundaries
Transparent definition of what is covered under standard contract governance and what requires separate project scoping.
Scheduled PM Visits
Mandatory quarterly onsite audits are contractually guaranteed to prevent component thermal and electrical stress.
Genuine Spares Guarantee
All components provided under comprehensive contracts are guaranteed OEM compatible, fully tested, and backed by warranty.
Contract Termination
Structured 30-day notice period with handover audit reports ensuring zero transition friction or asset hostage risks.
Corporate Counsel & Contracts Desk
Contracts are legally entered with CONZEX GLOBAL PRIVATE LIMITED (CIN: U72900DL2021PTC384501). Jurisdiction: Courts of New Delhi, India.