Mint AMC
Commercial Architecture

Tailored IT AMC Pricing Built Around Your Infrastructure

IT Annual Maintenance Contract costs depend on your device mix, site locations, coverage hours, and response SLAs. We provide clear, itemised commercial proposals with zero hidden dispatch charges.

Service Options

Service Coverage Options

Select the operational service level that matches each location or asset class. You can combine tiers across headquarters and branch offices under a single master agreement.

Custom Proposal · Per-Device or Annual Site Schedule

Essential AMC

For single offices, SMBs, and standard end-user IT estates

Best suited for: Desktops, laptops, printers, and basic office LAN
  • 8×5 Business-hours remote helpdesk & troubleshooting
  • Next-Business-Day (NBD) onsite field engineer dispatch
  • Quarterly scheduled on-site Preventive Maintenance (PM)
  • OS stability, driver, and basic network configuration support
  • OEM warranty claim logging and vendor coordination
Custom Proposal · Multi-Site Tiered ScheduleRecommended for Multi-Site IT

Professional AMC

For growing multi-branch enterprises & core office infrastructure

Best suited for: Multi-location endpoints, managed switches, Wi-Fi, and branch servers
  • 12×6 Extended-hours priority helpdesk & L2/L3 escalation
  • 4-Hour metro onsite SLA for critical infrastructure incidents
  • Quarterly deep Preventive Maintenance & thermal health audits
  • Firewall, VLAN, Wi-Fi controller, and Windows/Linux OS support
  • Optional 24/7 SNMP/ICMP link and server availability alerts
  • Monthly SLA compliance and asset health summary reports
Custom Master Agreement · Enterprise Governance

Enterprise & 24/7 NOC AMC

For mission-critical servers, data centres, and national estates

Best suited for: Data centre racks, physical servers, SAN/NAS, and 500+ node estates
  • 24×7×365 NOC telemetry monitoring & 15-minute P1 triage
  • Priority 2-to-4 hour emergency onsite dispatch in covered hubs
  • Dedicated L3 systems engineering & data centre smart hands
  • Hypervisor (VMware/Hyper-V/KVM), SAN/NAS, and HA cluster care
  • Custom PM cadence, DR drill assistance, and executive QBRs
  • Optional dedicated on-site resident engineer deployment
Cost Calculation

Key Factors That Determine Your IT AMC Cost

Our solutions engineering team evaluates five operational dimensions when preparing your annual maintenance proposal:

  • 1. Device Count & Asset Density

    Total number of desktops, laptops, printers, switches, firewalls, and servers per site. Higher concentration of assets at a single location reduces per-device servicing overhead.

  • 2. Equipment Types & Technical Complexity

    Standard end-user workstations require routine OS and thermal care, whereas enterprise rack servers, SAN storage, and HA firewalls require senior L2/L3 systems engineering.

  • 3. Geographic Spread & Number of Locations

    Single-site headquarters vs. distributed multi-state branch offices across tier-1 metros, tier-2 cities, and industrial corridors.

  • 4. Support Coverage Window & Response SLA

    Standard business-hours support (8×5) with Next-Business-Day (NBD) onsite visits vs. extended (12×6) or 24/7 mission-critical response with 4-hour metro onsite dispatch.

  • 5. Preventive Maintenance & NOC Telemetry Scope

    Frequency of scheduled on-site preventive maintenance audits (quarterly or monthly) and optional 24/7 SNMP/ICMP remote infrastructure monitoring.

What Is Included in Mint AMC

  • Scheduled Preventive Maintenance (physical dust removal, thermal checks, airflow inspection, diagnostic logs)
  • Unlimited remote helpdesk troubleshooting for covered operating systems, software configurations, and network policies
  • On-site field engineer visits for hardware diagnostics, fault isolation, and system restoration within your SLA tier
  • Firmware, BIOS, driver, and security patch governance for covered servers, firewalls, switches, and endpoints
  • OEM warranty coordination and vendor docket tracking for assets still under manufacturer coverage
  • Structured incident ticketing, escalation management, and periodic SLA compliance documentation

Standard Exclusions & Boundaries

  • Physical hardware replacement, spare parts costs, and component replacement guarantees are not included
  • Consumables such as printer toner, ink cartridges, paper, fuser drums, laptop batteries, and power adapters
  • Third-party software license fees, cloud hosting subscriptions, or proprietary application source-code changes
  • Damage caused by severe electrical surges, liquid spills, unauthorised modifications, or force majeure events
  • Civil cabling trenching, major office relocation projects, or new infrastructure deployment outside agreed scope
Read detailed guide on IT AMC Coverage & Exclusions
Common Questions

Pricing & Contract Commercial FAQs

Answers to common procurement questions on payment schedules, inventory changes, and service transition.

No. Mint AMC operates on a transparent Maintenance & Engineering Support model (Non-Comprehensive AMC). Our contract covers preventive maintenance, remote helpdesk, on-site troubleshooting, configuration support, and OEM warranty coordination. If a physical component fails out of warranty, our engineers isolate the fault and assist your procurement team or coordinate authorised OEM part sourcing, which is billed separately upon approval.
Custom Asset Quotations

Have an Asset List Ready for Quoting?

Upload your serial number inventory or request an onsite engineering audit to receive an exact asset-by-asset AMC quotation.

Request Exact Quote