Managed Full-Scope IT AMC
End-to-end annual IT maintenance covering preventive care, unlimited remote helpdesk, onsite L1–L3 engineering, and OEM warranty coordination.
Core Solution Deliverables
- Complete asset baseline registration and health scoring during onboarding
- L1–L3 remote and onsite troubleshooting across hardware and OS layers
- Quarterly thermal cleaning, firmware governance, and rack hygiene
- Transparent scope: engineering & maintenance included (hardware replacement excluded)
Key Operational Highlights
- Covers desktops, laptops, servers, storage, switches, firewalls, and printers
- Unlimited remote helpdesk + SLA-bound onsite field engineer dispatch
- 4 scheduled quarterly Preventive Maintenance (PM) audits per year
- Single point of contact for OEM warranty claims and vendor coordination
Custom 4-Hour Metro 24/7 or NBD SLA
Full SLA enforcement with prioritized ticket dispatch, localized spare parts buffer, and audit-ready digital sign-off reports.
Recommended Hardware Integration for Managed Full-Scope IT AMC
Heterogeneous OEM equipment consolidated and managed under this specific industry framework.
Core Compute & Virtualization
Dell PowerEdge / HPE ProLiant
Quarterly thermal checking & RAID battery audits
Security & Edge Network
Fortinet FortiGate / Cisco Catalyst
Firmware vulnerability hygiene & config backup
Enterprise Endpoints
Lenovo ThinkCentre / HP EliteBook
Keyboard, panel, OS and motherboard repair coverage
Ready to Scope Managed Full-Scope IT AMC for Your Organization?
Our enterprise solution architects evaluate your hardware inventory and engineer dispatch frequency to present a transparent, SLA-bound proposal.