Mint AMC
Enterprise AMC · End-User IT

Scanner & Peripheral AMC

High-speed document scanners, barcode terminals, desktop UPS units, and workstation peripherals maintained under a unified SLA for branches, warehouses, and offices.

What Is Included

  • Optical sensor cleaning, ADF roller alignment, and calibration for high-volume scanners
  • Desktop UPS battery load testing and peripheral interface troubleshooting
  • Driver, TWAIN/WIA profile, and workstation integration support
  • Centralised ticket logging and quarterly preventive inspection schedules

How Delivery Works

  1. 01Site survey, serial baseline, and asset register for all in-scope equipment
  2. 02AMC activation with SLA matrix, preventive maintenance calendar, and escalation contacts
  3. 03Run-state operations: scheduled PM visits, 24/7 incident handling, and quarterly governance reviews

SLA Summary

Standard tiers include remote helpdesk triage within 15–30 minutes and Next-Business-Day (NBD) or 4-hour metro onsite dispatch. Enterprise programmes add 24/7 NOC integration and custom RTO alignment documented in your Master SLA. Note: Physical hardware replacement and consumables are excluded and handled via OEM warranty or billed separately.

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Hardware Compatibility

Supported OEM Brands & Architectures for Scanner & Peripheral AMC

Our engineering team maintains multi-vendor certifications and genuine spare parts inventories for legacy, current, and post-warranty assets.

Enterprise OEM Tier

Dell / HPE / Lenovo

Servers & Workstations

Network Infrastructure

Cisco / Fortinet / Aruba

Routers, Switches, Firewalls

Storage Arrays

NetApp / Synology / Dell EMC

SAN, NAS, Unified Fabric

Workplace Endpoints

HP / Acer / Apple Mac

Commercial Desktops & Laptops

Related AMC Services

End-User IT

Desktop AMC

Enterprise Desktop AMC covers preventive thermal cleaning, OS troubleshooting, peripheral diagnostics, and SLA-bound onsite engineer dispatch across branch and headquarters workstations.

View Service Scope
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Laptop AMC

Corporate Laptop AMC keeps enterprise notebooks reliable with battery health diagnostics, thermal servicing, OS hardening, and priority remote and onsite field support.

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End-User IT

Printer & MFP AMC

Multi-Function Printer (MFP) & Enterprise Printer AMC ensures smooth document workflows with roller cleaning, calibration, network print-server support, and onsite diagnostics.

View Service Scope

Include Scanner & Peripheral AMC in Your Master AMC Agreement

Consolidate maintenance across your enterprise branches under a single contract with unified SLA reporting.

Request Contract Scope