Remote Hands & Smart Hands
On-demand and retained Smart Hands & Remote Hands engineering across colocation data centres and unattended regional server rooms PAN-India.
What Is Included
- Physical equipment racking, stacking, de-racking, and structured cable patching
- Visual port/LED verification, console cable attachment, and hard power cycling
- Physical port inspection, transceiver seating verification, and guided hardware diagnostics
- Media handling, vendor escort coordination, and physical asset inventory verification
How Delivery Works
- 01Site survey, serial baseline, and asset register for all in-scope equipment
- 02AMC activation with SLA matrix, preventive maintenance calendar, and escalation contacts
- 03Run-state operations: scheduled PM visits, 24/7 incident handling, and quarterly governance reviews
SLA Summary
Standard tiers include remote helpdesk triage within 15–30 minutes and Next-Business-Day (NBD) or 4-hour metro onsite dispatch. Enterprise programmes add 24/7 NOC integration and custom RTO alignment documented in your Master SLA. Note: Physical hardware replacement and consumables are excluded and handled via OEM warranty or billed separately.
Supported OEM Brands & Architectures for Remote Hands & Smart Hands
Our engineering team maintains multi-vendor certifications and genuine spare parts inventories for legacy, current, and post-warranty assets.
Enterprise OEM Tier
Dell / HPE / Lenovo
Servers & Workstations
Network Infrastructure
Cisco / Fortinet / Aruba
Routers, Switches, Firewalls
Storage Arrays
NetApp / Synology / Dell EMC
SAN, NAS, Unified Fabric
Workplace Endpoints
HP / Acer / Apple Mac
Commercial Desktops & Laptops
Related AMC Services
24/7 Remote Monitoring (NOC)
24×7×365 Network Operations Centre (NOC) monitoring via SNMP, ICMP, WMI, and syslog — detecting and triaging infrastructure anomalies before business impact occurs.
Software & OS Support
System software, Windows/Linux server OS, Active Directory, DNS/DHCP, and virtualization hypervisor maintenance for stable enterprise operations.
Cybersecurity Support
Operational endpoint and infrastructure security maintenance including EDR/AV health, patch compliance, firewall auditing, and incident containment support.
Include Remote Hands & Smart Hands in Your Master AMC Agreement
Consolidate maintenance across your enterprise branches under a single contract with unified SLA reporting.