Desktop AMC
Enterprise Desktop AMC covers preventive thermal cleaning, OS troubleshooting, peripheral diagnostics, and SLA-bound onsite engineer dispatch across branch and headquarters workstations.
What Is Included
- Quarterly internal dust cleaning, thermal inspection, and power supply diagnostics
- OS stability troubleshooting, driver updates, and domain connectivity support
- Remote helpdesk resolution plus Next-Business-Day (NBD) or 4-hour metro onsite dispatch
- Asset serial tracking, health scoring, and OEM warranty claim coordination
How Delivery Works
- 01Site survey, serial baseline, and asset register for all in-scope equipment
- 02AMC activation with SLA matrix, preventive maintenance calendar, and escalation contacts
- 03Run-state operations: scheduled PM visits, 24/7 incident handling, and quarterly governance reviews
SLA Summary
Standard tiers include remote helpdesk triage within 15–30 minutes and Next-Business-Day (NBD) or 4-hour metro onsite dispatch. Enterprise programmes add 24/7 NOC integration and custom RTO alignment documented in your Master SLA. Note: Physical hardware replacement and consumables are excluded and handled via OEM warranty or billed separately.
Supported OEM Brands & Architectures for Desktop AMC
Our engineering team maintains multi-vendor certifications and genuine spare parts inventories for legacy, current, and post-warranty assets.
Enterprise OEM Tier
Dell / HPE / Lenovo
Servers & Workstations
Network Infrastructure
Cisco / Fortinet / Aruba
Routers, Switches, Firewalls
Storage Arrays
NetApp / Synology / Dell EMC
SAN, NAS, Unified Fabric
Workplace Endpoints
HP / Acer / Apple Mac
Commercial Desktops & Laptops
Related AMC Services
Laptop AMC
Corporate Laptop AMC keeps enterprise notebooks reliable with battery health diagnostics, thermal servicing, OS hardening, and priority remote and onsite field support.
Printer & MFP AMC
Multi-Function Printer (MFP) & Enterprise Printer AMC ensures smooth document workflows with roller cleaning, calibration, network print-server support, and onsite diagnostics.
Scanner & Peripheral AMC
High-speed document scanners, barcode terminals, desktop UPS units, and workstation peripherals maintained under a unified SLA for branches, warehouses, and offices.
Include Desktop AMC in Your Master AMC Agreement
Consolidate maintenance across your enterprise branches under a single contract with unified SLA reporting.