Cloud Infrastructure Support
Hybrid cloud and virtualized infrastructure operational support covering VM health, backup verification, site-to-cloud VPN connectivity, and 24/7 alert triage.
What Is Included
- 24/7 monitoring of hybrid cloud workloads, virtual machines, and storage snapshots
- Site-to-site IPsec VPN link monitoring and failover troubleshooting
- OS patching, resource utilization reviews, and backup restoration testing
- Unified incident ticketing across on-premise hardware and cloud workloads
How Delivery Works
- 01Site survey, serial baseline, and asset register for all in-scope equipment
- 02AMC activation with SLA matrix, preventive maintenance calendar, and escalation contacts
- 03Run-state operations: scheduled PM visits, 24/7 incident handling, and quarterly governance reviews
SLA Summary
Standard tiers include remote helpdesk triage within 15–30 minutes and Next-Business-Day (NBD) or 4-hour metro onsite dispatch. Enterprise programmes add 24/7 NOC integration and custom RTO alignment documented in your Master SLA. Note: Physical hardware replacement and consumables are excluded and handled via OEM warranty or billed separately.
Supported OEM Brands & Architectures for Cloud Infrastructure Support
Our engineering team maintains multi-vendor certifications and genuine spare parts inventories for legacy, current, and post-warranty assets.
Enterprise OEM Tier
Dell / HPE / Lenovo
Servers & Workstations
Network Infrastructure
Cisco / Fortinet / Aruba
Routers, Switches, Firewalls
Storage Arrays
NetApp / Synology / Dell EMC
SAN, NAS, Unified Fabric
Workplace Endpoints
HP / Acer / Apple Mac
Commercial Desktops & Laptops
Related AMC Services
Server AMC
Mission-critical physical rack, tower, and blade server AMC across Dell PowerEdge, HPE ProLiant, Lenovo ThinkSystem, and Cisco UCS estates.
Storage & SAN/NAS AMC
Enterprise SAN, NAS, and backup appliance maintenance with proactive SMART disk telemetry, controller multipath validation, and L3 diagnostic support.
Data Centre Infrastructure AMC
Facility and rack-level Data Centre AMC covering server cabinets, precision PDUs, environmental sensors, structured fiber, and scheduled preventive maintenance.
Include Cloud Infrastructure Support in Your Master AMC Agreement
Consolidate maintenance across your enterprise branches under a single contract with unified SLA reporting.